Excellent technical assistance

« The SOLEIL Synchrotron is the French centre for synchrotron radiation. It is a multidisciplinary instrument and a research laboratory, whose mission is to conduct research programmes using synchrotron radiation and to develop cutting-edge instrumentation, making its infrastructures available to the scientific community. It is used annually by several thousand French and foreign researchers, across a wide range of disciplines such as physics, biology, chemistry, astrophysics, the environment, earth sciences, etc. This Very Large Research Infrastructure (TGIR), a partner of the University of Paris-Saclay, is a “civil” company jointly founded by the CNRS and the CEA.

The mission of the ISI (Infrastructure and Information System) group is to specify, implement and operate all of SOLEIL’s information system infrastructure equipment : operating systems, storage resources, networks/telecom, scientific computing. This group serves around 500 internal users and works closely with the teams responsible for the various administrative, scientific and technical applications.

The ISI Group needs to be able to rely on an efficient, low-cost solution for the backup of corporate data (files, databases) and virtual machine configurations.

Before Beemo, until 2021, the Synchrotron SOLEIL used NetBackup as an outsourced data backup solution. But the services were not of good quality, and the cost charged was very high.

Why Beemo : After a market analysis phase, the Beemo offer was finally selected on the basis of a number of satisfactory criteria :

  • The excellence of the technical support, in the initial consideration of the needs,
  • The responsiveness of the teams and the relational quality of the participants,
  • Competitive price positioning,
  • The “Made in France”.

Finally, commercial stability, with a stable and competitive pricing policy, encourages us to keep Beemo and to grow the backup infrastructure in 2023.
The ISI team selected the Beemo2Beemo solution in Beerack 2U 160TB

Since the migration to the Beemo solution
Over time, the relevance of the choice has been confirmed :

  • The support department confirms the competence and commitment of the Beemo staff with every contact,
  • The restorations carried out (either for tests or following a real operational need) have always given satisfaction,
  • The evolution requests expressed were planned in the development, and saw the light of day after being integrated into the functional roadmap : the ISI group felt that they had been heard.

We are fully satisfied with the Beemo2Beemo solution, the equipment provided and the support from all the Beemo teams. The ISI Group is ready to share its positive experience of this solution with other laboratories with which it is in contact. »

Alain Buteau and Fabien Beloncle : SOLEIL Infrastructure and Information System Group

https://www.synchrotron-soleil.fr/fr

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